Question 1

What does VN Softverg Technology do?

Accepted Answer

We are a full-service IT company based in Madhapur, Hyderabad. Our services cover custom software, web and mobile apps, cloud and DevOps, data and AI, cybersecurity and IT infrastructure, SAP/ERP/CRM, UI/UX and digital marketing, IT staffing and offshore development centers, and BPO services including medical coding and billing.

Question 2

How long have you been in business?

Accepted Answer

VN Softverg Technology Pvt. Ltd. was founded in 2016. Over 9+ years we have delivered 62+ projects for 16+ clients in India and abroad.

Question 3

Do you work with clients outside India?

Accepted Answer

Yes. Much of our work is for international clients. We plan working-hour overlap with your time zone, communicate in English, and invoice in your preferred currency where possible.

Question 4

What size of companies do you work with?

Accepted Answer

Startups building an MVP, growing mid-market companies, and enterprise teams that need extra capacity or a specialist skill. Our engagement models scale from a single specialist to a full offshore development center.

Question 5

Can we visit your office or meet the team?

Accepted Answer

Of course. Our office is at 2nd Floor, Sri Manjula Nilayam, 339, 60 Feet Rd, Ayyappa Society, Mega Hills, Madhapur, Hyderabad 500081. Remote clients usually meet the proposed team over video before signing.

Question 6

How much does a project cost?

Accepted Answer

It depends on scope, complexity, integrations and timeline. After a short discovery call we share a written estimate with assumptions, phases and a range. For larger or uncertain projects we recommend a paid discovery phase that produces a firm plan and estimate.

Question 7

Which pricing models do you offer?

Accepted Answer

Fixed price, time & material, dedicated team (monthly), staff augmentation (monthly per resource), ODC / build-operate-transfer, and managed services with a fixed monthly fee. Our engagement models page compares them in detail.

Question 8

What are your payment terms?

Accepted Answer

Fixed-price projects are typically billed against milestones. Time & material, dedicated team and staffing engagements are billed monthly. Exact terms are agreed in the contract.

Question 9

Is there a minimum contract length?

Accepted Answer

Fixed-price projects can be a few weeks. Staff augmentation typically starts at three months, and dedicated teams at six months. Managed services contracts are usually annual with a defined notice period.

Question 10

Are there any hidden costs?

Accepted Answer

No. Estimates list what is included and what is not — for example third-party licenses, cloud hosting or paid APIs, which are billed at cost or paid directly by you. Any change in scope is estimated and approved in writing before work starts.

Question 11

What does your delivery process look like?

Accepted Answer

Discovery, design, build, test, launch, and support. Builds run in two-week agile sprints with planning, daily stand-ups, demos and retrospectives. See our How We Work page for the details.

Question 12

How involved do we need to be?

Accepted Answer

We need a product owner on your side who can prioritize and answer questions — typically a few hours a week, plus sprint demos. The more involved you are early, the better the outcome.

Question 13

How will we communicate with the team?

Accepted Answer

Through a shared Slack or Microsoft Teams channel, sprint ceremonies over video, a weekly written status report, and a monthly steering review. You also get direct access to the team's Jira board.

Question 14

How do you handle time-zone differences?

Accepted Answer

We agree overlap hours for every engagement — typically 2–4 hours with US clients and most of the working day with European and Middle Eastern clients — and use asynchronous updates for the rest.

Question 15

Can you take over an existing project from another vendor?

Accepted Answer

Yes. We start with a code and architecture audit, document what we find, agree a stabilization plan, and then continue development. We are candid about technical debt and risks.

Question 16

Will you sign an NDA?

Accepted Answer

Yes. We are happy to sign your NDA, or provide ours, before any confidential information is shared — usually before the first detailed discussion.

Question 17

Who owns the source code and intellectual property?

Accepted Answer

You do. Our contracts assign IP for work created for you on payment, and we work in repositories, cloud accounts and tools that you own or can transfer to you at any time.

Question 18

How do you protect our data and systems?

Accepted Answer

Least-privilege access, MFA, encrypted devices, secure credential management, access revocation on roll-off, secure SDLC practices and confidentiality agreements with every team member. We can align with your security policies and questionnaires.

Question 19

Do you comply with data protection laws?

Accepted Answer

We process personal data in line with India's Digital Personal Data Protection Act 2023 and the IT Act 2000, and support our clients' obligations under the regulations that apply to them through appropriate contractual terms such as data processing agreements.

Question 20

How do you handle healthcare data for medical billing and coding?

Accepted Answer

Coding and billing work is done on client-controlled systems wherever possible, with role-based access, audit trails and confidentiality obligations. We follow HIPAA-aware practices for US healthcare clients and agree the required safeguards in the contract.

Question 21

How quickly can you provide engineers?

Accepted Answer

For common skills we can usually share vetted profiles within a few days and onboard within 1–3 weeks. Niche skills such as specific SAP modules may take longer.

Question 22

Can we interview candidates before they join?

Accepted Answer

Yes, and we encourage it. You review profiles, interview shortlisted candidates and approve each person before they start.

Question 23

What if a team member is not the right fit?

Accepted Answer

Tell us early. We will discuss the concern and, if needed, provide a replacement with a knowledge-transfer overlap so delivery is not disrupted.

Question 24

Are your staff employees or contractors?

Accepted Answer

Our delivery teams are primarily our own employees, which gives you continuity and accountability. For specialized short-term needs we may use vetted partners, and we will always tell you when we do.

Question 25

Do you provide support after launch?

Accepted Answer

Yes. Every launch includes a hyper-care period. After that you can choose an SLA-based support and maintenance plan, ongoing development, or a structured handover to your team.

Question 26

What support hours do you offer?

Accepted Answer

Business-hours support in your time zone is standard. Extended and 24×7 coverage for critical systems is available under managed services agreements.

Question 27

How are support issues prioritized?

Accepted Answer

By severity levels agreed in the SLA — from critical production outages with the fastest response to minor requests handled in planned releases. You receive monthly reports on tickets, response times and trends.

Question 28

Will you document the system so our team can take over?

Accepted Answer

Yes. Documentation, runbooks and architecture decision records are part of our definition of done, and we offer formal knowledge-transfer sessions whenever you want to bring work in-house.

Straight answers before you sign anything

General

Pricing & contracts

Process

Security, IP & NDA

Staffing

Support

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